Terms & Conditions

Effective date: July 20, 2026
Last updated: July 20, 2026

1. Scope of Services
Global French 4 Professionals provides personalized online French assessments, coaching sessions, interview-preparation packages, ongoing monthly coaching, and flexible prepaid coaching packages for adult clients.

Sessions are delivered online through Microsoft Teams or another platform agreed upon in advance. Coaching recommendations, schedules, fees, and package details will be confirmed in writing before paid coaching begins.

2.Booking and Scheduling
Every new client begins with a 30-minute French Assessment unless otherwise agreed. After the assessment, I will recommend the coaching plan that best fits the client’s goals, current French level, profession, and schedule.

Ongoing monthly coaching clients receive a reserved weekly appointment on the same day and at the same time each week.

Interview-preparation and flexible prepaid coaching sessions are scheduled according to mutual availability. Clients are responsible for confirming their local time zone and attending at the scheduled time.

3. Cancellations, Rescheduling and Attendance

Clients must provide at least 24 hours’notice to cancel or request a change to a scheduled session.

Sessions cancelled or rescheduled with less than 24 hours’ notice, and missed sessions without notice, will normally be counted as completed and charged in full, except in a genuine emergency.

Monthly coaching clients may request to reschedule one session per calendar month with at least 24 hours’ notice. The replacement session is subject to my availability and must be completed within the same calendar month. If no mutually convenient time is available, the session is forfeited.

If I must cancel a session, I will provide as much notice as possible and arrange a replacement session without additional charge.

4. Fees and Payment

All fees are stated in Canadian dollars (CAD) unless otherwise confirmed in writing.

The 30-minute French Assessment costs CAD $49 and is paid when the appointment is booked.

Interview-preparation packages and flexible prepaid coaching packages must be paid in full before the first included session.

Ongoing monthly coaching is invoiced in advance and payment is due on the first day of each month, or before the first session when coaching begins partway through a month.

Canadian clients may pay by Interac e-Transfer or PayPal.

International clients may pay through PayPal or another secure method agreed upon in advance.

Any currency conversion or payment-provider fee is determined by the client’s bank or payment provider.

Sessions and packages may not be transferred to another person without prior written approval.

5. Refund Policy

The French Assessment and all completed coaching sessions are non-refundable once delivered.

Interview-preparation packages and prepaid coaching packages may be cancelled before the first coaching session. Any refund will be processed subject to applicable law and any non-refundable payment-processing fees.

After coaching has begun, completed sessions and sessions counted as used under the cancellation policy are non-refundable. Any request concerning the unused portion of a package will be reviewed individually, subject to applicable consumer-protection law and the written terms provided at the time of purchase.

Ongoing monthly coaching payments reserve a recurring weekly time in my schedule. Fees for completed, missed or late-cancelled sessions are non-refundable.

Concerns about a session should be submitted in writing as soon as possible so that we can discuss an appropriate resolution.

6. Client Responsibilities

Clients are responsible for having a stable internet connection, working audio and video equipment, and a quiet environment suitable for online coaching.

Clients agree to arrive on time, participate actively, and complete any preparation agreed upon as part of the coaching process.

Clients must use respectful and professional language and behaviour during all communications and sessions.

Technical problems on the client’s side do not automatically entitle the client to an extended or replacement session. When possible, I will make reasonable efforts to continue or reschedule the session.

7. Results and No Guarantees
I am committed to providing professional, personalized French coaching, but I cannot guarantee any particular test score, language level, employment outcome, promotion, academic result or job offer.

Results depend on several factors, including the client’s starting level, attendance, preparation, participation and practice between sessions.

8. Intellectual Property and Session Recordings
Worksheets, exercises, lesson plans, recordings, assessments and other materials provided by Global French 4 Professionals are for the client’s personal use only.

These materials may not be copied, shared, resold, published, distributed, uploaded online or used to provide services to others without prior written permission.

Sessions may not be recorded by either party without the prior consent of everyone participating.

9. Privacy and Confidentiality
Personal information is collected, used and stored as described in the Global French 4 Professionals Privacy Policy.

Coaching discussions and client materials will be treated as confidential, except where disclosure is required by law or where the client has provided permission.

Clients should avoid sending highly sensitive personal, financial or medical information unless it is necessary for the coaching service.

10.Changes to These Terms
These Terms & Conditions may be updated periodically. The effective date shown at the top of this page identifies the current version.

Changes will apply to future bookings and purchases.

Terms already confirmed for an existing paid coaching plan will not be changed retroactively unless required by law or agreed upon in writing.

11. Applicable Law and Consumer Rights

These Terms & Conditions are governed by the laws of Ontario and the applicable laws of Canada.

Nothing in these terms limits any non-waivable rights or remedies available to a client under applicable consumer-protection legislation.

12. Contact

Questions about these terms, payments, cancellations or refunds should be submitted through the Contact page before booking or purchasing coaching services.

If you have any questions about these Terms & Conditions before booking a session, I'd be happy to answer them. Please contact me through the Contact page.